Customer account specialist

Summary

Begin your great, new career as part of the customer service team at Springleaf Financial Services.

We will train you for an important career developing and serving our customer base through solicitation, loan extension, and/or adjustment of delinquent accounts. Using excellent customer service skills, the Customer Account Specialist greets, assists, and solicits customers in the office and on the telephone. The Customer Account Specialist is often the customer's first impression of Springleaf Financial Services, making it one of our most important positions.

Primary responsibilities

  • Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone
  • Meet personal performance goals through handling complete loan cycle
  • Receive and process credit and employment verifications and records information obtained
  • Perform routine transactions at an on-line terminal
  • Process payments and disbursements
  • Prepare reports, type correspondence and transaction documents, maintain files, handle mail, notarize documents and handle recording and filing

Minimum knowledge and skill requirements

  • A high school diploma, or equivalency (some college classes preferred)
  • Strong math and organizational skills
  • Sales experience and/or cash handling
  • The ability to become a notary public
  • An outgoing personality and competitive nature
  • Strong interpersonal and communication skills
  • Integrity and strong work ethic
  • Dependable transportation and valid driver's license
  • Pass pre-employment credit and criminal background checks
  • Willing to work hours that can include some weekday evenings and some weekend hours
  • Bilingual English/Spanish language skills helpful

Back to Career Opportunities.

Springleaf Financial Services is an Equal Opportunity Employer.


 

Springleaf Financial Services is an Equal Housing Lender.

AZ: Loans under $10,000 made by Springleaf Financial Services of Arizona, Inc., principal office 1245 Elliot Road, Suite 103, Tempe, AZ 85284-1113. Loans over $10,000 made by Springleaf Home Equity, Inc., principal office 601 NW 2nd Street, Evansville, IN 47708. Loans also made by Springleaf Consumer Loan, Inc., principal office 600 NW 2nd Street, First Floor, Evansville, IN 47708. CA: Loans made pursuant to a California Department of Business Oversight Finance Lenders License. Married persons may apply for an account in their own name. HI: Loans made by Springleaf Financial Services of Hawaii, Inc. MT: Loans made by Springleaf Consumer Loan, Inc., 600 NW 2nd Street, First Floor, Evansville, IN 47708. NJ: Loans made by Springleaf Consumer Loan, Inc., principal office: 600 NW 2nd Street, First Floor, Evansville, IN 47708 (800) 701-7916, licensed by the NJ Department of Banking and Insurance. NY: Loans made by Springleaf Financial Services of New York, Inc. Licensed Lender - NY State Department of Financial Services. OR: Loans made by Springleaf Financial Services, Inc. and Springleaf Consumer Loan, Inc. PA: Loans made by Springleaf Financial Services of Pennsylvania, Inc. and Springleaf Consumer Loan, Inc., both licensed by the PA Department of Banking and Securities. RI: Loans made by Springleaf Consumer Loan, Inc., Rhode Island Licensed Lender and Licensed Small Loan Lender. TX: Loans made by State Financial Services - Springleaf, Inc., 601 NW 2nd Street, Evansville, IN 47708 and by Springleaf Consumer Loan, Inc., 600 NW 2nd Street, Evansville, IN 47708. WA: Loans made by Springleaf Financial Services of Washington, Inc. (CL-36167); Springleaf Consumer Loan, Inc. (CL-937358); and Springleaf Financial Services, Inc. (CL -1056). WV: Loans originated and serviced by Springleaf Home Equity, Inc.

All loans are subject to our normal credit policies.

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