Frequently Asked Questions

Filling out an online application takes a few minutes.

You may choose to receive your loan in one of the following ways:

  • By direct deposit ‐ get your funds deposited directly into your checking or savings account (to set this up, you will need to provide Springleaf with an image of a voided check).
  • In person ‐ receive a check at the branch during the loan closing.

When you begin your application, you will not need to supply any documents—you just need to provide some basic information about yourself.

Before you close your loan, however, Springleaf will need you to provide a copy of a valid, government-issued ID, your Social Security card, proof of residence, proof of employment, and proof of income.

Each customer's loan terms are decided on an individual basis, since each customer's situation and needs are unique. Loan decisions are made based on a variety of factors, including credit history, income, and availability and value of collateral (if applicable).

If you are a current Springleaf customer and wish to receive another Springleaf loan, you will need to fill out a new loan application. Going through the process the second time may be a little faster, since some of your information will already be on file.

The loan amount you are offered is calculated based on a variety of factors, including credit history, the amount of debt you currently have, income, availability and value of collateral, and whether you use a co-signer. If you wish to receive a larger loan, please contact a loan specialist at your local branch to discuss your options. You may be able to receive a larger loan by reapplying with a co-signer and/or with valuable collateral.

You may make payments as often as you like, provided that you keep your account current.

mySpringleaf.com is where you can manage your Springleaf account. With mySpringleaf.com, you can:

  • View billing statements
  • Schedule and make payments
  • Enroll in Direct Pay
  • Update your contact information

You can also participate in Springleaf Rewards through mySpringleaf! Read more.

Because the collateral is securing your loan, the collateral must be insured in case it needs to be replaced or repaired.

If your application was turned down, you will receive a letter by email or physical mail explaining the reasons behind the decision.

You can obtain a copy of your credit report by contacting one of the three major credit bureaus. You can receive three free credit reports per year (one from each of the three major credit bureaus). To get your free reports, visit annualcreditreport.com.